Service providers and resellers
Companies that resell or service another vendor's platform and need more than the vendor provides.
- “Our vendor's API does half of what our customers need.”
- “Our billing vendor and our service vendor don't know about each other.”
- “Customers call us for things the vendor's console could show them.”
One layer over every vendor
We build a server-side layer that joins the vendors into one record per customer. Secrets stay on the server, and each customer sees only what's theirs.
Vendor data, corrected
Vendors report units inconsistently, label states misleadingly and sometimes report success on a change they refused. The layer cleans up what they send and checks what they claim.
Features the vendors don't offer
Schedules and automations run against each vendor on your terms, checked every minute, with an audit trail. Customers manage their service in a portal under your name, and staff get a console for accounts, coupons and messages.
A common worry
What happens when the vendor changes its API?
The layer is the one place that talks to each vendor, so a change is handled once, out of sight, and the portal and its customers never notice.
Questions it answers
- Which customers are affected when a vendor has an outage?
- Which orders shipped without a tracking update?
- Which accounts changed plan this month?
Get started
Start with a free systems audit.
We list what customers ask for that the vendors can't do, check each vendor's documentation against the list, and say what can be built around it.
Based in Grand Rapids, Michigan. Or email dev@bravuramarketing.com.
Systems audit
Ready